Here are a few comments from our valued customers when asked how their experience at Glynde Mitre 10 compares with our competitors …
“The staff availability and product knowledge cannot be matched in other hardware stores.” David C.
"Very nice shop with huge range - Far nicer than the mega stores. Always very helpful staff over the years." - Paul T.
"Better than the others I have been in - In fact I go to the others less than I used to." - Trevor Y.
"Lots of helpful and knowledgeable staff." - Carol C.
"We seem to find there is always somebody available to help." - Vicki L.
"Lower prices on fruit trees, wide range of plants." - Richard W.
"Staff are friendly, helpful and there is always someone around to help. I also like the range of products Glynde Mitre 10 has on offer." - Ahsha W.
"There is more customer service on the floor at Mitre 10 than other stores." - Sharon C.
"More individual attention at Mitre 10." - Tracey J.
"The staff know what they are talking about - And there are actually staff that can help, unlike the competition." - Simon C.
"Always friendly and "Happy Chappies & Cheery Ladies" and you have a sense of humour." - Ian S.
And here are a few compliments we have received from our valued customers so far this year …
"I would like to say a huge thanks to all of your team for the great service that we have received with our recent renovations. We recently got married and decided to renovate our house, after a couple of days shopping around we ended up at your Glynde store as we could not beat the prices we had found there. Dino was the person who helped us out with our order and was more than happy to help out on the prices too. He made the whole process run smoothly and would always go out of his way to help out and call us to notify us of any updates with our orders. Keep up the great work! - Michael & Chelsea K.
"Dear Manager, Usually people write in to complain, but this is a compliment about one of your girls named Maria. I complimented her on her service, kindness and friendliness, we don't see much of that these days. I bought a roll of hose and stand, but can't put them together, I sent my sister in to ask for help. Maria quickly put them together and told my sister it needs another attachment, which nobody told me when I bought it. Anyway, I appreciate I still can get all the help I need from your shop, especially Maria. I hope she gets a promotion. Thank you again!" - Rossana
"I was in your store today & was absolutely overwhelmed with the effort that Laurie went to try to fix my issue with a Makita Drill Chuck. The problem could not be fixed, but the lengths Laurie went to were fantastic and led to me sorting out the problem. Staff at Stratco & Bunnings gave me the run around prior to me coming to Glynde Mitre 10. I will only ever come straight back to this store & to Laurie." - Peter
"Most people are quick to complain and offer criticism but few give positive feedback. Therefore, I want to give a belated big thank you to George for helping to file down some door knobs for me. They were no good to me the way they were & so I could not put them onto my wardrobes. On another occasion in the Mitre 10 store at Glynde when I was making my payment, I mentioned to one of the ladies behind the counter how helpful George is and she said, “Yes, he is a lovely boy.” (She meant young man). I have now switched from shopping at Mitre 10 Glenunga on Portrush Rd to shopping at the Glynde store." - Rita S.
"I was in your store Tuesday morning this week and received wonderful customer service by a staff member named Steve. He was fantastic and assisted with all my needs. Well done, it's great to see customer service." - Kym J.
"Bought a shower screen, Mary was extremely helpful and courteous. Bunnings Modbury was a waste of time." - Mrs Singh