Here are a few comments from our valued customers when asked how their experience at Glynde Mitre 10 compares with our competitors …
“Very nice shop with huge range – Far nicer than the mega stores. Always very helpful staff over the years.” – Paul T.
“Better than the others I have been in – In fact I go to the others less than I used to.” – Trevor Y.
“Lots of helpful and knowledgeable staff.” – Carol C.
“We seem to find there is always somebody available to help.” – Vicki L.
“Lower prices on fruit trees, wide range of plants.” – Richard W.
“Staff are friendly, helpful and there is always someone around to help. I also like the range of products Glynde Mitre 10 has on offer.” – Ahsha W.
“The staff availability and product knowledge cannot be matched in other hardware stores.” – David C.
“There is more customer service on the floor at Mitre 10 than other stores.” – Sharon C.
“More individual attention at Mitre 10.” – Tracey J.
“The staff know what they are talking about – And there are actually staff that can help, unlike the competition.” – Simon C.
“Always friendly and “Happy Chappies & Cheery Ladies” and you have a sense of humour.” – Ian S.
And here are a few compliments we have received from our valued customers so far this year …
“Thanks for the great help and service.” – Graham D.
“Dear Sharon, Thank you very much for your assistance to enable me to purchase so many beautiful plants throughout the previous year. The recent Crepe Myrtle delivered 9/1/12 is very pretty and is the one (colour) which I wanted. Sometimes I find it difficult to judge how things will fit at home after purchase. The fact that sometimes the colour does not fit or the sun/shade amount does not suit that particular plant after purchase is not a complaint issue for you or any Mitre 10 Sales Assistants. I do not have any complaints and have never complained about anything. I have never given my husband my permission to complain supposedly on my behalf as I suspect may have occurred elsewhere. Mitre 10 have so many beautiful plants and beautiful people it is a delight to shop there. Thank you very much.” – Leeanna H.
“To Jessica, Laurie and all the other wonderful staff at Mitre 10 Glynde. Thank you so much for your excellent customer service! From Souzin and Dog Bella.” – Souzin S.
General comment of compliments from Terry H.
“They answered every question. Brilliant!” – Malcolm C.
“Great service.” – Norma L.
“Dear Manager, Usually people write in to complain, but this is a compliment about one of your girls named Maria. I complimented her on her service, kindness and friendliness, we don’t see much of that these days. I bought a roll of hose and stand, but can’t put them together, I sent my sister in to ask for help. Maria quickly put them together and told my sister it needs another attachment, which nobody told me when I bought it. Anyway, I appreciate I still can get all the help I need from your shop, especially Maria. I hope she gets a promotion. Thank you again!” – Rossana
“Dear Sir, I would like you to know how delighted I was to receive so much help from a young man named Kobi today in regard to the purchase of a stand with pot (in frame). He went out of his way to help me and being on the down side of 75 I really appreciated this help. I’ve always enjoyed shopping in your nursery section and now because of Kobi I will continue to do so.” – Pamela F.
“Very helpful, great knowledge, they care. Bunnings, they are young and say its not my department and its too big! – Mr Kalns
“Bought a shower screen, Mary was extremely helpful and courteous. Bunnings Modbury was a waste of time.” – Mrs Singh
“I was in your store Tuesday morning this week and received wonderful customer service by a staff member named Steve. He was fantastic and assisted with all my needs. Well done, it’s great to see customer service.” – Kym J.
“Most people are quick to complain and offer criticism but few give positive feedback. Therefore, I want to give a belated big thank you to George for helping to file down some door knobs for me. They were no good to me the way they were & so I could not put them onto my wardrobes. On another occasion in the Mitre 10 store at Glynde when I was making my payment, I mentioned to one of the ladies behind the counter how helpful George is and she said, “Yes, he is a lovely boy.” (She meant young man). I have now switched from shopping at Mitre 10 Glenunga on Portrush Rd to shopping at the Glynde store.” – Rita S.
“I was in your store today & was absolutely overwhelmed with the effort that Laurie went to try to fix my issue with a Makita Drill Chuck. The problem could not be fixed, but the lengths Laurie went to were fantastic and led to me sorting out the problem. Staff at Stratco & Bunnings gave me the run around prior to me coming to Glynde Mitre 10. I will only ever come straight back to this store & to Laurie.” – Peter
“I would like to say a huge thanks to all of your team for the great service that we have received with our recent renovations. We recently got married and decided to renovate our house, after a couple of days shopping around we ended up at your Glynde store as we could not beat the prices we had found there. Dino was the person who helped us out with our order and was more than happy to help out on the prices too. He made the whole process run smoothly and would always go out of his way to help out and call us to notify us of any updates with our orders. Keep up the great work! – Michael & Chelsea K.
“We frequently visit your hardware store at it offers a wonderful range of products & friendly, knowledgeable, & accessible sales people. This evening we dropped in to your store to purchase bolt cutters & another item. The level of service & advice we received from the staff was brilliant. Please compliment all the staff. It’s wonderful to be able to patronise a locally owned & focused hardware store. I would never hesitate recommending you to anyone. Be very proud of yourselves.” – Michael K.
“I have recently moved to this area and have been very impressed with the assistance I have received. I have been into the store on 3 occasions in the last week and everyone in all areas has gone out of their way to help me out. Congratulations on your outstanding staff.” – Bev G.
Mighty Helpful – Mitre 10 Glynde